At an indoor stadium in the heart of the
island nation of Singapore, several thousand
people gather around 300 personal computers
linked with high-speed connections to the
Internet. Over the course of several hours,
they will get a crash course in how to use PCs
and, more important, how to navigate the World
Wide Web.
The ritual will be repeated three times per
day, at least once per month, until the
government is convinced the majority of the
nation's 3 million people have been brought up
to speed on the information superhighway.
Until now, the Asian Tiger economies have
lagged somewhat in adopting Internet
technologies, particularly in
business-to-business communications.
Sense Of Insecurity
Analysts say the reasons are partly
cultural, partly institutional and partly due
to deeply rooted business trading practices.
But in places like Singapore, it's clear
governments, businesses and the people
themselves are mobilizing to claim their place
in the revolution.
"We have always prided ourselves on
being the hub for commerce in the
region," says Michael Yap, deputy chief
executive of the Singapore National Computer
Board. "But as the Internet economy grew,
we began to feel that electronic commerce
services were developing elsewhere."
That sense of insecurity -- that the way of
conducting business in the past must be
abandoned to join the Internet race -- is
being felt throughout the region. In a recent
survey of 300 chief executive officers from
major companies in nine Asian countries,
Pricewaterhouse Coopers LLP (www.pwcglobal.com)
found that nearly 73 percent believe
e-business will either "completely
reshape" or have a "significant
impact" on competition in their
industries.
That contrasted with their current state of
preparedness. Roughly 40 percent of those CEOs
say they derive no revenue at all from
e-business, and another 35 percent are in the
1 percent to 5 percent range.
"To meet these projections, e-business
will have to grow incredibly quickly in
Asia," Pricewaterhouse Coopers CEO Jim
Schiro said in presenting the findings at a
summit in Singapore last month. "They
realize what's at stake from a global
competitiveness standpoint."
Nowhere is the contrast more apparent than
in Japan, the linchpin of the Asian economy.
Tim Clark, president of Tkai Inc. (www.tkai.com),
a Portland, Ore.-based firm that does
e-commerce consulting in Japan, says Japanese
businesses are at least two years behind their
U.S. counterparts on the business-to-business
commerce front.
"There is still strong resistance to
changing long-established business
customs," says Clark, publisher of the
Japan Internet Report. "Companies are
reluctant to bypass the numerous players in
multitiered distribution systems. There's much
less freewheeling, Internet-style dialogue
between individuals in different companies.
Organization-to-organization, rather than
individual-to-individual, communications are
the rule."
While Japanese telecommunications
infrastructures are state-of-the-art, a
metered pricing scheme enforced by Nippon
Telegraph and Telephone Corp. (www.ntt.co.jp),
which is majority-owned by the Japanese
government, has acted as a barrier to
widespread adoption. Japanese businesses and
consumers pay the equivalent of $1.67 per hour
for local telephone calls to their Internet
service providers during weekday daytime
hours. "How do you think that would
change Internet usage in the U.S.?" Clark
asks.
Mike Beirne, an American who developed
Japanese conglomerate Fujitsu Ltd.'s (www.fujitsu.co.jp)
first Web site in 1995, agrees with Clark for
the most part. However, he says, Japan Inc.
has all the tools in place to become an
Internet superpower.
"Is there a Cisco [Systems Inc.] in
Japan today? No, but these huge companies,
that literally have the installed base of most
businesses in Japan, have done all the
groundwork to offer solutions over the
Internet or extranets," he says.
One possibility is Hitachi Corp., a $64
billion conglomerate that is best known for
making hard goods such as VCRs, mainframes and
networking equipment. Hitachi (www.hitachi.co.jp)
has been conducting Internet commerce with its
more than 21,000 business partners since early
1997 and purchases most of its supplies and
services over the Web.
Last month, it became one of the first
Asian companies to compete aggressively in the
North American marketplace for a share of the
booming electronic procurement market by
introducing a suite of software products under
the TradeLink banner. The
"plug-and-play" suite allows
companies to port legacy applications,
database and enterprise resource planning
applications, such as those from SAP AG and
Oracle Corp., onto the Web.
Ira Machefsky, an analyst at Giga
Information Group Inc. (www.gigaweb.com), says
Hitachi is late entering the game, but with
huge financial resources at its disposal, it
could easily become a leading player.
Hitachi already has forged partnerships
with two big systems integrators, Deloitte and
Touche LLP and TRW Inc. Mark Collett, named to
head the U.S. arm, which will market TradeLink,
says Hitachi was able to succeed in Japan
where other conglomerates have yet to make
headway because it led by example.
While most Asian companies are not as
advanced as Hitachi in adopting electronic
commerce, they believe that picture will
change quickly.
In its survey, Pricewaterhouse found
one-fifth of Asian CEOs see more than 20
percent of their total revenue coming from
e-business in five years. Another one-fifth
estimate e-business revenue in the 11 percent
to 20 percent range, while another one-fifth
forecast revenue in the 6 percent to 10
percent bracket.
Not Willing To Wait
"I don't think Asian companies can be
compared with their counterparts in the U.S.
at the moment," says Gye Hyun Park,
director of information technology operations
at South Korean electronics and consumer goods
giant LG Electronics Inc. (www.lge.co.kr).
"However, they are aware of its
importance and are trying to gear up for
competition."
The Singapore government is not willing to
wait for companies to gear up on their own. It
has launched an e-commerce master plan, which
has all the markings of a military-style
campaign.
The government has declared that by 2001
all key public services will be delivered over
the Internet.
To jump-start Singapore as an e-commerce
hub, a variety of incentive schemes and
support programs have been put forward, which
have lured the likes of Compaq Computer Corp.
(www.compaq.com) and Hewlett-Packard Co. (www.hp.com)
to base their Asian electronic commerce
operations there.
As well, the government is lending its
support to build a variety of industry-related
electronic commerce networks. Seven have been
launched to date.
Fact File
Internet Commerce
Rapid Growth Throughout Asia And Pacific
Region
I-Commerce Revenue (In Millions)
| Country |
1997 |
1998 |
2002* |
| Australia |
$79.32 |
$403.25 |
$4,974.30 |
| China |
1.63 |
7.71 |
1,872.90 |
| Hong Kong |
14.72 |
59.74 |
1,621.45 |
| Japan |
437.05 |
1,720.00 |
26,030.00 |
| India |
.63 |
2.96 |
454.26 |
| Indonesia |
.43 |
1.25 |
167.05 |
| Korea |
14.45 |
56.35 |
2,000.41 |
| Malaysia |
3.34 |
13.09 |
646.86 |
| New Zealand |
9.93 |
43.29 |
546.85 |
| Philippines |
1.68 |
6.88 |
383.66 |
| Singapore |
8.34 |
35.18 |
898.91 |
| Taiwan |
9.36 |
44.23 |
1,278.77 |
| Thailand |
2.44 |
9.11 |
506.01 |
* Projected
Source: International Data Corp.