Op-ed March 9-10, 2005
It will take more
than this to turn Sony around Symbolism has meaning, and by
naming Sir Howard, Sony has shown that it means
to change - a message that its domestic
employees, shareholders and customers need to
hear. Yet seen from a distance, Sir
Howard's ascension is neither surprising nor
especially relevant: In most ways Sony Corp. is
already an international company, and in some
ways it is already past its prime. Sony has always been a likely
candidate to choose an "outsider" as
its leader. As Sony's current chairman and chief
executive, Nobuyuki Idei, said this week,
two-thirds of Sony's 150,000 employees are
non-Japanese. Most customers think of Sony as a
global corporation, and many consumers outside
Japan may not know or care about the company's
nationality. But they do care about Sony's
products and services, and in this respect the
company faces challenges that would try any
chief executive - regardless of nationality. The
company faces turmoil as it makes the transition
from hardware to software, from products to
services. This is a change in orientation as
much as in organization, a change that confronts
not only Sony but also Japan itself. In industries like health
care, finance, real estate and, yes, even
information technology, Japan's domestic
companies fall dangerously short of what the
rest of the world has to offer. Squeezed by both Chinese
competitors and the relentless commoditization
of the electronics industry, Japan's giants have
been struggling to stay ahead through cost
cutting and technological innovation. Nothing can bring back the
double-digit annual growth these companies once
enjoyed. In Japan, whose wealthy but rapidly
aging population is poised to start declining
next year, the big opportunities are no longer
in manufacturing but in services. To its credit, Sony already
does services better than most of its Japanese
competitors. But that's because Sony's domestic
rivals are so inept. Competing internationally in
the service industry - providing compelling
content as well as reliable support - is an
entirely different matter. Sir Howard is a
former executive at CBS News and currently the
chairman and chief executive of Sony's American
division, which is responsible for film and
television. So he has experience in creating
marketable content and is a foreigner to boot. As such, he may ride in the
positive draft created by the spectacular
success of Carlos Ghosn, the Brazilian-born
French executive who took over Nissan six years
ago. But it's not likely. Sony's
choice of Sir Howard, an employee since 1997,
may be less bold than it looks. Although widely
admired for his diplomacy, Sir Howard must now
integrate Tokyo's hardware-focused engineering
culture with the media-driven sensibilities of
New York and Los Angeles. An American company in
similar straits might have looked outside for
fresh vision to bring about a true
transformation. Aside from the novelty that Sir
Howard is not Japanese, the appointment hardly
seems radical. Now the question is, after a
decades-long run, and despite its many
strengths, can a company as large as Sony regain
its agility by fusing the Japanese focus on the
product with the American obsession with the
customer? And is Sir Howard the best man to lead
the change? Sony doesn't have much time to find
out. Meanwhile, the next great
company to come out of the Japanese archipelago
could well be hatched by a foreigner. It may
begin life as a cellphone-based medical
management service run by a Canadian, a
sales-support software firm run by a Chinese
engineering whiz, or as any of a dozen other
services started by outsider entrepreneurs. While the Japanese understand
the importance of quality hardware, outsiders
seem to understand better that success in the
service-oriented economy requires speed,
flexibility, specialization and focus. Who knows? Twenty years from
now, one of these companies may make news when
it decides to name a Japanese national as its
new chief executive.
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